Shipping & Returns Policy
Acqua Santa Tattoo, Inc.
Shipping & Returns Policy
Processing and Shipping Policy
All orders are subject to verification. This will require a copy of your business license/artist license/shop information. The verification process can take 4-5 business days. Please give our office a call if you have any questions.
Orders will be processed within 4 - 9 business days after your full payment has been received.
Shipment time will be between 7 - 15 business days depending on your physical address. The total wait time after you place your order will be between 1 - 3 business weeks. Shipping time and cost vary de-pending on location, and product ordered.
Please note we do not offer Saturday delivery.
If you are local, and would like to save on shipping costs, we offer a Walk In Option. Books and Prints are stored at a different warehouse and we do add a small handling charge. We don’t carry all merchandise at all times, sometimes will take one week to produce if still available. Please call us 1-212-470-4780 to arrange pickup.
Free shipping offer valid on standard ground shipping only to orders shipping within the contiguous United States.
Hawaii, Alaska, Canada, Puerto Rico, and Other International Locations please contact us at 1-212-470-4780 for a shipping quote.
Rush Shipping Policy
We offer priority handling and delivery on most items upon request. For most expedited orders to ship out the same day, order must be placed before 12pm PST, but please call us to place your order to ensure it will ship out on time.
Rush shipping fees, expedited shipping costs, and custom charges are not refundable.
Please note we do not offer Saturday delivery.
Cancellation Policy
Cancellations of orders are accepted without penalty before the close of business on the day purchased. A 3% processing fee penalty will be charged for all cancellations after the day of purchase.
No Cancellations are accepted after order has been shipped.
Return and Warranty Shipment Policy
We provide a 100% money back guarantee on any products that are found to be DOA (dead on arrival).
Shipping damages must be reported upon receipt of the package. Defective items or missing parts must be reported to us within 5 days of purchase or delivery. Returns and exchange will not be accepted for any other reason.
When requesting a return or exchange, we may ask you to send us a picture of the defective product, and we will always require that you provide proof of purchase in the form of your receipt.
Products must be returned in original packaging, in new condition, and with the authorization of Acqua Santa Tattoo, Inc ™.
For warranty-related returns and exchanges, all books and products not manufactured by Acqua Santa Tattoo, Inc ™ are fulfilled through manufacturer unless DOA.
Acqua Santa Tattoo, Inc ™ manufacturer warranty is offered in different lengths for specific products, please refer to the product page for details.
Acqua Santa Tattoo, Inc ™ products are guaranteed to be free of defects in material and craftsmanship for the duration of the warranty to the original owner.
This warranty excludes damage caused by improper setup, neglect, or normal wear and tear.
The warranty is voided by non-factory modifications and repairs by unauthorized personnel.
All warranties are limited to factory provided replacement parts, and in-factory repairs or replacements are at the discretion of Acqua Santa Tattoo, Inc ™.
Only qualified authorized dealers may perform repairs under warranty terms.Acqua Santa Tattoo, Inc ™ will offer free unlimited telephone support for end-customers as well as dealers in an effort to install or replace parts sent by Acqua Santa Tattoo, Inc ™.
For certain products, the warranty is through the manufacturer, please refer to the product page for details.
Sales Tax
All orders in the state of New York are subject to sales tax.
Resellers must provide valid reseller's license in order to be considered Tax Exempt.
Customer Service
Our helpful Customer Service department is committed to assist you in every way. If you have a question or problem with your order, please call 1-212-4780 for Customer Service, Monday – Friday, 9am – 5pm EST. Or email us at info@acquasantatattoo.com 24 hours a day, 7 days a week.
Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.